Refund & Cancellation Policy

Rinoure LLC — Refund & Cancellation Policy

This Refund & Cancellation Policy applies to all digital products, consultations, subscriptions, memberships, programs, and services offered by Rinoure LLC, including The Rinoure Method.

Rinoure is a premium digital education and wellness platform focused on structured, biology-first regulation for hair and skin.

Because many of our offerings include immediate access to proprietary materials, structured systems, and time-based appointments, certain purchases are not eligible for refund.

Please review carefully before purchasing.

1. Digital Products (Non-Refundable)

This includes all:

• eBooks

• Guides

• Trackers

• Assessments & quizzes

• Downloadable materials

• Videos & routines

• Educational toolkits

All digital products are non-refundable.

By purchasing, you acknowledge:

• You receive instant access

• Refunds are not offered

• Exchanges are not offered

• Credit is not offered

• All sales are final

2. Virtual Consultations

2.1 Refunds

Refunds are not issued once a consultation has taken place.

2.2 Cancellation Window

To cancel or reschedule:

• You must provide at least 48 hours’ notice

• Cancellations under 48 hours are charged in full

• No-shows are charged in full

• No-shows cannot be rescheduled without a new booking

2.3 Late Arrivals

Arrivals more than 10 minutes late may be shortened or canceled at the consultant’s discretion. No refund will be issued.

2.4 Rescheduling

One complimentary reschedule is permitted within the appropriate timeframe. Additional changes may incur a fee.

3. The Rinoure Method (Paid Community)

The Rinoure Method is a private, paid learning community designed for regulated execution — not casual exploration.

Members receive immediate access to:

• Structured curriculum

• Execution frameworks

• Community Q&A

• Proprietary resources

• Video demonstrations

• Internal + external integration systems

Because full system access is granted immediately upon enrollment, refunds are limited.

3.1 Monthly Membership

Monthly memberships are non-refundable.

You may cancel at any time.

Access remains active through the end of the billing cycle.

3.2 Annual Membership

Annual memberships are eligible for refund within 7 days of joining.

After 7 days, annual memberships become non-refundable.

If a refund is approved:

• Access is removed immediately

• All curriculum and resources are revoked

• Community access is terminated

3.3 Refund Review (Annual Only)

For requests within the 7-day window, Rinoure may request brief context, including:

• What outcome you were seeking

• What expectations were not met

This ensures fairness while protecting system integrity.

4. Other Memberships & Subscriptions

This includes:

• Foundation System

• Prestige System

• Any recurring monthly or annual program

4.1 Billing

By enrolling, you authorize recurring charges.

4.2 Cancellation

• Cancel at least 3 business days before renewal

• No refunds for processed payments

• No partial refunds

• No proration for unused time

Access ends upon cancellation or failed billing.

4.3 Failed Payments

If payment fails:

• Access is paused

• Rinoure may reattempt billing

• Continued failure may result in removal

5. Prestige System Sessions

Prestige includes private consults and VIP sessions.

• Missed sessions without 48-hour notice are forfeited

• Sessions do not roll over unless stated

• Unused sessions are non-refundable

6. Promotional Pricing

All discounted or promotional purchases are final sale.

No retroactive price adjustments are offered.

7. Affiliate Purchases

Products purchased through third-party retailers are subject to that retailer’s policies.

Rinoure does not process third-party returns.

8. Policy Abuse & Chargebacks

Rinoure reserves the right to terminate access for:

• False chargebacks

• Repeated refund abuse

• Community violations

• Unauthorized redistribution of content

Unauthorized chargebacks result in immediate removal from all programs.

9. Exceptions

Duplicate charges or technical errors may be reviewed case-by-case.

10. Contact

For cancellation requests (within required timeframes) or policy questions:

support@rinoure.com